Refund Policy

30-day money-back guarantee

If you are not satisfied with Ideally AI Premium, you can request a full refund within 30 days of your order date. This applies to your first payment on a plan, including the first charge after a free trial.

Free trials

Where a free trial is offered, you are not charged during the trial. Cancel before the trial ends and nothing is billed. If the first charge has already been taken, the 30-day guarantee above applies.

How to request a refund

Send us a request through the in-app support form under Profile → Feedback & support, using the account you used at checkout. Refunds are issued through our payment provider, Stripe, back to the original payment method, normally within 5–10 business days of approval.

Cancelling your subscription

You can cancel at any time from Profile → Membership → Manage subscription. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.

Processing time

Approved refunds are returned to your original payment method. Depending on your bank or payment provider, it can take up to 10 business days for the money to appear.

This policy is issued by ECPC S P AB.